Ben Franklin Transit (BFT) is dedicated to delivering safe, reliable, and effective transportation options for the community. Customer satisfaction is a core value and feedback from our riders is vital for our planning efforts. Your suggestions will help us in Moving Transit Forward and can be submitted in the following ways:

  • Postage-free Customer Comment Cards are available in BFT buses
  • US Mail: Planning Dept., c/o Ben Franklin Transit, 7109 W. Okanogan Place, Kennewick, 99336
  • Telephone: (509) 735-5100 Ben Franklin Transit Customer Service Assistance is available Monday through Friday, 7:00 AM – 6:00 PM. Language assistance services are available in many languages, as well as for individuals who are deaf, hard of hearing, or blind.
  • E-mail: planning@bft.org.
  • Fax: Written feedback can be sent by fax to (509) 783-9956
  • In-person at the Three Rivers Customer Service Center, 7109 W. Okanogan Place, Kennewick

Americans with Disabilities Act (ADA) Information

This material can be made available in an alternate format by emailing planning@bft.org or by calling customer service at 509-735-5100. Persons who are deaf or hard of hearing may make a request by calling the Washington State Relay at 711 or 800.833.6384.

Title VI Notice to Public

Ben Franklin Transit (BFT) board approved a policy to assure that no person shall, on the grounds of race, color, national origin or sex, as provided by Title VI of the Civil Rights Act of 1964, be excluded from participation in, be denied the benefits of, or be otherwise discriminated against under any of its programs and activities. For additional information on our Title VI policy or process, visit our bft.org/civil-rights.